Frequently Asked Questions . . . and answers!
All of our products come packaged carefully in tissue and dressed with our signature ribbons. Most items are also placed in either a clear cello bag or an acrylic box. Personalized custom gift enclosures are available and can be added to your shopping cart.
All of the non-paper goods at Mrs. Polka Dot will be wrapped in our signature wrap sealed with our signature label. A custom gift enclosure can be added for a charge.
Of course, it is our pleasure at NO EXTRA charge to drop ship your purchase to any address. Personalized custom gift enclosure is also available and can be added to your shopping card.
Please allow 5-7 days for the design and printing process. If the customer requests a proof please allow an additional 2-3 days.
Each order will be processed and shipped the most economical way. Our shipping carriers are the USPS First Class Mail service and UPS Ground. For an additional charge ANY item can be shipped in an expedited manner. We offer Next Day, 2 Day, 3 Day and Ground Shipping. Please email us for additional charges.
For all orders shipped within Arkansas, we are required to collect the appropriate sales tax and it will be added on to your order total. No sales tax will be charged to orders shipped outside of the state of Arkansas.
Of course, if you are not comfortable with placing your order on line please fax us or phone us with your order, you will be able to speak directly with our designers. If you reach our voice mail please leave a detailed message and your call will be returned in a timely fashion.
We love email!!! All special request, questions, comments, feedback will be answered in a timely fashion. Please address all emails to info@mrspolkadot.com
It is our goal to seek perfection and deliver a quality error-free product each and every time you shop with us. Our goal is to provide our customers with prompt polite customer service and supioror products.
All of our products are custom designed, and we do not accept returns. However, if there was an error made on our part, we will be happy to work with you to correct the error as soon as possible and expedite shipment. Please review your order carefully, and if there are any issues, please contact us via email within 5 business days of receipt. If an error is found, please do not discard the order or use any part of the order. If you have made a mistake on your order, we are happy to offer a discount to have the items reprinted and shipped out as quickly as possible.
We always strive to do our best, but ocassionally errors do happen. If a price on the website is incorrect, we will do our best to honor it. If we are unable to, we will contact you to see if you still want the product at the correct price.
We strongly recommend that your order typesetter's proof to preview your text on your card before it is printed to ensure all information is correct and laid out precisely as you envisioned it. During the proofing process our typesetters look over wording for obvious spelling, grammar and etiquette mistakes, and do their very best to catch them; however we are not responsible for any errors that may be missed.
A proof is an emailed or faxed image of how your card will appear when it is printed. You must request a proof in order to receive a proof. Once you receive the proof email, we encourage you to reply as soon as possible. Your order will not be printed until we receive a reply regarding the proof. Our processing time will begin after the final proof approval. If changes are needed on the proof, there is no fee to make the changes. However, if an additional proof is required fees will apply. Once you have approved your proof, any inconsistencies with the printed product will be your responsibility.
If an order has not yet been printed, we can cancel your order, however please contact us right away and there is a $25.00 cancellation fee per item ordered. During the Holiday season, October 1 to December 31 the cancellation fee is $50.00 per item ordered. If you have requested a proof, the proof fee is non-refundable and will be added to the cancellation fee. If rush service was requested and the order is in production, the rush fee is also non-refundable and will be added to your cancellation fees.
Non-personalized items may be returned within 10 days of receipt of goods. The date of receipt will be determined by using the order tracking information from UPS, FedEx or USPS. Make a return please contact us to receive a RA number BEFORE returning the item. The RA number will be good for 10 days. Any item returned to us without a RA number or after the allotted time, or if the merchandise has been used, the merchandise will be returned to the customer at the customer’s expense. The customer is responsible for all shipping and handling charges (if the order qualified for free S&H, and you return your order you are now responsible for the outbound S&H charges) merchandise must be returned in its original condition, with original packaging and tags intact to ensure a complete credit. A $5.00 restocking fee may apply. We encourage you to return your items via UPS, FedEx or Insured USPS Parcel Post. This will protect you against the package getting damaged or lost in transit.
If your order is damaged during the shipping process, please do not discard any part of piece of the original shipping materials; they will be needed for us to place a claim with our shipping company. Please contact us as soon as possible, you must contact us within 5 business days of the receipt of the package so that we can begin working on the replacements for you and start the claim. Date of receipt will be determined using order tracking information from our carriers, UPS, FedEx or USPS.
A Sample is an actual invitation that is mailed to you via USPS Mail. The sample allows you the chance touch the physical card, feel the paper weight and see the size and colors. Samples will either be sent with sample text printed on them or may arrive blank. Printed samples will not have your text printed on them. Samples are available at $2.50 each.
If you find an item you would like to request a sample of simply email us with the item number and or name.
Every computer monitor displays colors differently. Pink on one computer could look red on another. The best way to determine the color of the card is to read the description online of the card or order a sample before you place your order.
What is a digital photo?
A digital photo is one that is printed onto your card as part of your invitation, greeting card, announcement, etc. You will email your photo to us, and we will print it directly onto the card for you.
After placing your digital photo card order, you will immediately receive an emailed order confirmation. Simply reply to this confirmation and attach your photograph to the email. The photo will need to be set at a minimum resolution of 300 DPI (dots per inch), and in a .JPEG file. Please send us the original, unedited file of the photo. We will crop the photo to fit and we will convert the photo to black and white or sepia for you if you requested it on the order.
If using a physical photograph, set the resolution on your scanner to the highest resolution setting possible before scanning in your photograph. If taking a picture with a digital camera, you will need to change your resolution settings before taking the photo. Put your settings to the highest resolution, and then take your photograph.
Yes. This option is a new mommy's best friend, have your envelopes addressed and stamped before the bundle arrives. There is an additional fee of $15.00 to have your envelopes pre-shipped. To request this option, send us the information in 'special requests' or simply send us an email.
All square envelopes require additional postage. We do our best to inform you of extra postage needs in the description area of each item. Most of our invitations are standard postage. Please note any additional enhancements that are added to a card or envelope in addition to the invitation can affect postage amount. If you are unsure, please contact your local postmaster before mailing.
Yes, most allow for double sided printing. Please contact us with this request. Please note there is an additional charge for this process.
We accept Visa, MasterCard and American Express credit cards.
Your credit card is automatically charged at the time you place your order.
For all paper goods, please allow 3-7 BUSINESS days for the printing process. Please allow an additional 1-2 BUSINESS days if a proof is requested.
For all other items, please allow 14-21 days. Our clothing is created and stitiched by hand as the orders come in. We always accept RUSH orders, sometimes at NO additional charge. Please know that during the Holiday season (October-December) RUSH requests are no always granted.